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  1. H

    RESOLVED [Internal Server Error] - can't upgrade to premium even though I've paid

    Hi, any idea? I did send you access to the admin area yesterday. Thanks, Howard
  2. H

    Hi Temyk, thanks for this. username is golgiBody pw is 356WaterL00Road89 enter jtc in third...

    Hi Temyk, thanks for this. username is golgiBody pw is 356WaterL00Road89 enter jtc in third field. Note I have BPS security and WordFence installed, but I don't think they will affect anything. Regards, Howard
  3. H

    RESOLVED [Internal Server Error] - can't upgrade to premium even though I've paid

    OK, tried your suggestion in your email, no difference. I could give you access to the site if you want so you can see for yourself. I don't know what has changed - everything was working fine a couple of weeks ago then last weekend it stopped.
  4. H

    RESOLVED [Internal Server Error] - can't upgrade to premium even though I've paid

    Hi again. I deactivated and deleted the plugin and then reinstalled it. I have two woody plugins. See image of plugins. If I try to add the key you can see the error that I get. Should I delete both plugins then only upload the premium version? My subscription is due to end in 17 days - is this...
  5. H

    RESOLVED [Internal Server Error] - can't upgrade to premium even though I've paid

    Hi, sent you my ey and email address as a conversation. Email address is [email protected]
  6. H

    RESOLVED [Internal Server Error] - can't upgrade to premium even though I've paid

    Hi, I have an upgrade code, starting like this: sk_)Z The error occurs when I enter the code. If I delete the plugin then reload with a new version will my snippets still exist? As I can't upgrade to the paid version I can't export my snippets. Thanks, Howard
  7. H

    RESOLVED [Internal Server Error] - can't upgrade to premium even though I've paid

    Here's the error message I get: Error: [Internal Server Error] Status: [500] Error massage: [<p>There has been a critical error on your website.</p><p><a href="Debugging in WordPress | WordPress.org">Learn more about debugging in WordPress.</a></p><div style="margin:20px 0;padding:20px...
  8. H

    BUG Premium user can't update to 1.0.5

    Hi I paid for the premium version but when I try to update the plugin from the plugins page it says I'm not allowed to. Please can you fix this please? My customer ID is 1918424 Thanks Howard Freeman