• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

RESOLVED Bulk Optimization Not Working

gtgderek

New member
Messages
3
Likes
0
Points
1
#1
Both the free edition and premium addition are not working when I go to the bulk optimization. I am not getting an error message, the two pre-load images next to status and credit just keep circling and I can't press the run button to optimize the images. I have disabled the firewall security on the site and it didn't fix the issue. I have attached a screen shot of what I am seeing.

Here is the log information as well

12-08-2020 08:10:07.1597219807.0966 [192.88.135.2][5f33a3][info] Parent plugin start installation!
12-08-2020 08:10:07.1597219807.1014 [192.88.135.2][5f33a3][info] Plugin installation: try create plugin tables.
-DB Version: 0
-Plugin Version in DB: 0
-Current Plugin Version: 1.4.3
12-08-2020 08:10:07.1597219807.1498 [192.88.135.2][5f33a3][info] Parent plugin installation complete!
12-08-2020 08:10:17.1597219817.1908 [192.88.135.2][5f33a3][info] Try to create backup directory. Backup dir: (/wp-content/uploads/wio_backup)
 

Attachments

Messages
1
Likes
0
Points
1
#2
I am running into the same issue. I have tried everything. Disable firewall, caching, etc. It worked last night so I am thinking it is a provider (Robin Image Optimization) issue. Can someone from Robin confirm the server and optimization systems are up, stable and functional?
 

gtgderek

New member
Messages
3
Likes
0
Points
1
#3
I haven't had this issue before on other sites and just logged into another site and saw the same issue happening and I know the plugin was working last week. I am thinking it might be on Robin Image server side.
 

Temyk

Developer & Support
Staff member
Messages
742
Likes
32
Points
28
#4
Hello.

Specify which version of WordPress you use. And open the browser console, if there are any errors, please send me a screenshot.
 

Temyk

Developer & Support
Staff member
Messages
742
Likes
32
Points
28
#6
We fixed the problem. Update the plugin to the latest version 1.4.4