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RESOLVED Premium version doesn't work

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#1
hi,
premium version purchased yesterday and it doesn’t work (free tested and is ok).
Email sent to support didn’t replied at today.
Please help!
Regards,
Ludovic
 

Temyk

Support team
Staff member
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#2
Hello.

Tell us in more detail what exactly does not work or under what conditions? Errors occur? Or did you fail to activate the license?
 
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#3
Hi,
I've tried the free version and didn't have problems but after deleted the free and upload the premium, even if plugin is activated, nothing appears, no menu and new column in "Posts"
Premium version is 1.2.1 and Free 3.6 is for that ?
Thank you for your help,
Regards,
Ludovic
 

Temyk

Support team
Staff member
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538
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26
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#4
No need to remove the free plugin. They both need to be installed and activated
 
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#5
When I enter the license, I have this notice "Public License is a GPLv2 compatible license allowing you to change and use this version of the plugin for free. Please keep in mind this license covers only free edition of the plugin. Premium versions are distributed with other type of a license." What does it mean? I purchased a license for the free version plugin ???!
 

Temyk

Support team
Staff member
Messages
538
Likes
26
Points
28
#6
Sorry for the delay.
Free software products also have a license to use, but it is free. You have purchased a license to use the premium plugin.