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RESOLVED Not working since update

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#1
Hi, I have installed the update & followed the instructions to delete instagram account, re add it and change from personal to business in the widget search settings but its, not working - It says no images found, try some other hashtag or user name.
Thanks
 

Temyk

Support team
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#2
Hi.

Check your widget settings. Perhaps there is a need to change your Account to a Business account
 

Temyk

Support team
Staff member
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538
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Points
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#4
Please, send screenshots of the plugin settings and widget settings.
 

Temyk

Support team
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#6
I asked for a screenshot of the plugin settings- the page where you add accounts. But I can see that you have selected a Business account, but it is not added in the settings
 

Temyk

Support team
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#7
Either add a business account in the settings, or switch the widget to an Account
 
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#8
I asked for a screenshot of the plugin settings- the page where you add accounts. But I can see that you have selected a Business account, but it is not added in the settings
Hi Temyk, sorry, here is the other screen shot, I had already previously deleted the IG Account and re-connected twice. Screen Shot 2020-03-06 at 7.39.56 am.png Screen Shot 2020-03-06 at 7.39.56 am.png
 

Temyk

Support team
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#10
You have added a Personal account, and a Business account is selected in the widget settings. Therefore, images are not displayed. Select an Account in the widget settings!
1583474250265.png

The Migration folder exists in the update. Check with yourself if you have this folder. If it does not exist , then delete the plugin and install it again. The settings are saved
 

Phonk79

New member
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#11
Maybe I can join this conversation.... I have the same or at least similar issues.

I added the personal account and it says it's successfully connected. Then I returned to Widget-Settings. I figured out, that I can't save the new Settings. The site doesn't respond when I'm hitting the Save-Button. If I leave the page it asked me, that I should save - but it doesn't work.